Shipping policy

1. Delivery Area

Currently, we only ship from the United States to the Netherlands. We do not deliver to any other countries and regions.

2. Delivery Costs

For all orders of €150.00 or more: free standard delivery; for all orders under €150.00: fixed delivery costs of €20.

3. Order Deadline

Orders placed before 6pm CST (Central Standard Time, US warehouse time) will be processed the same day.
Orders placed after 6pm CST (Central Standard Time, US warehouse time) will be processed the following business day.
During US and Netherlands public holidays, the processing of orders will be postponed to the next business day.

4. Order Processing Time

The order processing time is 1‑3 business days. In case of exceptional circumstances, we will inform you promptly.

5. Delivery Time

The estimated time for delivery is 3‑5 working days after shipment. Actual time may vary depending on carrier, Dutch customs clearance, weather conditions, or other factors beyond our control.

6. Carriers used

We use the following carriers: FedEx, UPS and DHL Express.

7. Order tracking

After your order, you will receive an email with the order number, proof of payment, and carrier information. You can track your order on the "Order Tracking" page of our site by entering your email or phone number as well as the order number.

8. Statement of Liability

Damage or loss of products: In the event of damage or loss during international transport, we will assist you and offer a solution.
Modification and cancellation of delivery: Once the order has been shipped, it is not possible to change the delivery address or cancel the order. Please contact us before shipping for any changes.
Shipping address and liability: Make sure you provide a correct complete delivery address for the Netherlands including postal code. We cannot be held responsible for any delays or losses due to an incorrect address.

9. Notes upon receipt

Upon receipt of the package, check that the packaging is intact. If there is any visible damage or problem, report it to the carrier immediately and refuse the delivery. Without immediate reporting, it can be difficult to find a solution later.