Refund policy

1. Validity period for returns and exchanges

Return or exchange requests must be made within 14 days of receipt of the product. Beyond this period, no return or exchange requests will be accepted.

2. Return and exchange conditions

We accept returns and exchanges in the following cases:
Appearance Issue: Damaged, broken, or missing product
Quality problem: product with a defect affecting its use or functionality.
Noticeable odour or colour difference: A product that has an odour or colour that is different from the description.
Delivery error: product received that does not correspond to the order.
Return or exchange without reason: subject to eligibility requirements.

3. Return procedure

Contact our customer service by email or phone, indicating the order number, proof of payment, reason for return, and attaching relevant photos or videos.
Our team will process your request immediately. If the return is approved, we will provide you with the return address.
You must return the product with the return label provided. Once the product is received and verified at our US warehouse, the refund will be processed.

4. Exchange procedure

Contact our customer service by email or phone, providing the order number, proof of payment, reason for the exchange, and corresponding photos or videos.
After approval, we will provide you with the return address.
You must return the product with the label provided. After receiving and checking the item at our US warehouse, the new product will be shipped within 1‑3 business days according to our delivery policy.

5. Refund procedure

The refund will be made within 1‑3 days after confirmation, on the same payment method used (Visa, MasterCard). In case of delay, please contact us.

6. Transportation costs

For products with a problem with quality, appearance, smell, a difference in colour or delivery error: the return costs are at our expense.
For returns without a reason: the costs are at the customer's expense. Please note that international return shipping from the Netherlands back to our US warehouse applies.

7. Statement of Liability

We strive to ensure that all products meet the standards of description and quality. However, some items may have slight defects related to international transportation or storage. Returns and exchanges are limited to the situations mentioned above. Damage caused by incorrect or accidental use is not covered.